JP FIML
Commercial Leader | Multi-brand Strategy and Growth | International Education & Digital CX
Sydney-based | Quietly bold


With over 20 years in international education, I specialise in leading cross-functional teams to deliver growth and innovation. My strength lies in scaling operations, improving customer experience, and deploying digital solutions across global markets.I’ve led high-performing teams across Australia, APAC, Greater China, the Americas, and the Middle East — driving growth, improving acquisition, and enhancing service delivery in fast-paced, regulated markets.I specialise in scaling sales operations, CRM and automation (HubSpot and beyond), and leading change that blends strategic clarity with cultural intelligence. My approach is people-first, agile, and focused on results that matter.Based in Sydney, I bring a global lens and a values-led mindset to every project I lead.

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All links on this page are affiliate links. If you choose to make a purchase through these links, I may earn a small commission at no additional cost to you. Some links may also be free for you, but your support helps keep this site running and allows me to continue creating content.Amazon Prime Free Trial
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Graduate Certificate in Digital Transformation, RMIT University
Master of Enterprise (Executive), University of Melbourne
Graduate Diploma of Management, Australian Institute of Management
Customer Experience (CX) & Stakeholder Engagement
Sales Leadership & Team Management
Marketing Strategy & Communications
Data-Informed Decision Making
Digital Transformation & Automation
Agile Methodologies & Change Enablement
Strategic Planning & Execution
Event Design & Delivery

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